Frequently Asked Questions
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Some products have different policies or requirements associated with them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.
Placing Your order
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Bag”. You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
Yes, definitely! During the checkout process you can enter any shipping address and specify a different billing address.
No, accounts are totally optional.
Payments, Pricing & Promotions
We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.
Our payment provider automatically & securely processes your order immediately after it is placed.
Once your return is received, we will send you an email to notify you that we have received your returned item. You will receive a refund in the form of a credit to your original payment method within 5-7 Business days of us receiving your return.
Shipping & Delivery
No worries – slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at firstname.lastname@example.org, We would be glad to help you at any time!
We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.
We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
We provide free worldwide shipping to over 200 countries & regions.
Yes. As our company initially started on social media, we strongly believe that it is still our main channel to communicate with our dear customers. Thus, we have accounts on almost all popular social media platform, such as Facebook, Twitter & Instagram. Follow us to stay updated and always be the first to get to know about our special offers!
Having a personal account on XpressGoods is truly crucial to make any purchases in our online store. For your best convenience, you can add your shipment information and payment details to save time on shopping at XpressGoods. Moreover, you can look through the products you’ve recently viewed so that you always remember what you liked at our store.
XpressGoods values quality. And we believe you care about quality, not any less than us. Therefore, we strive to deliver to you only the highest quality items that will serve you for ages.
All the products offered at XpressGoods are real musts for modern busy people. As soon as you try out any of our products, you will say: “Oh wow, how could I live before without that!” And that is entirely true. All of our products are aimed at making your life better and easier day by day so that you focus on what really matters: your family, friends, and, surely, yourself.